Customer Stories

[98% to 1%: How A Global Bank Cut AML False Positives with Digital Workers](/content/customer-stories/how-a-global-bank-cut-aml-false-positives "98% to 1%: How A Global Bank Cut AML False Positives with Digital Workers"/index.html)

By Felix Mottram/
April 29, 2026

A global financial services firm was processing ~105,000 AML (anti-money laundering) screening alerts a month. 95–98% were noise. Here’s what happened when a Digital Worker took over the investigation.

[Johnson & Johnson Is Using Agents Grounded in Causal Reasoning to Scale Decision-Making in Drug Manufacturing](/content/customer-stories/johnson-johnson-is-using-agents-grounded-in-causal-reasoning-to-scale-decision-making-in-drug-manufacturing "Johnson & Johnson Is Using Agents Grounded in Causal Reasoning to Scale Decision-Making in Drug Manufacturing"/index.html)

By George Burton-Fletcher/
October 8, 2025

“We’re sure that causaLens’ AI Agents will enhance what we’ve already accomplished together through automation to transform business–critical decision-making.”

[Cisco Is Using AI Agents to Run Forecasting at Scale—Here’s Why That Matters](/content/customer-stories/cisco-is-using-ai-agents-to-run-forecasting-at-scale-heres-why-that-matters "Cisco Is Using AI Agents to Run Forecasting at Scale—Here’s Why That Matters"/index.html)

By George Burton-Fletcher/
May 8, 2025

Inside one of the world’s most complex supply chains, agents are rewriting the rules of enterprise analytics

[How a Fintech with 200M+ Customers Is Using AI Agents to Democratize Data Science](/content/customer-stories/how-a-fintech-with-200m-customers-is-using-ai-agents-to-democratize-data-science "How a Fintech with 200M+ Customers Is Using AI Agents to Democratize Data Science"/index.html)

By George Burton-Fletcher/
May 8, 2025

Discover how a leading fintech with 200M customers uses causaLens AI Agents to democratize data science—enabling instant insights and data-driven decisions across the organization.

[How Syneos Health Is Using AI Agents to Rethink Pharma Engagement at Scale](/content/customer-stories/how-syneos-health-is-using-ai-agents-to-rethink-pharma-engagement-at-scale "How Syneos Health Is Using AI Agents to Rethink Pharma Engagement at Scale"/index.html)

By George Burton-Fletcher/
May 8, 2025

Why agents, not dashboards, are becoming the new front line in healthcare strategy

[McCann WorldGroup Shrinks Brand Analytics from a Month to Days with AI Agents](/content/customer-stories/mccann-worldgroup-shrinks-brand-analytics-from-a-month-to-days-with-ai-agents "McCann WorldGroup Shrinks Brand Analytics from a Month to Days with AI Agents"/index.html)

By George Burton-Fletcher/
May 8, 2025

Inside the global agency’s plan to scale strategy, speed, and storytelling with autonomous AI agents

[Leading US Law Firm Automates 30% of Analyst Workflows with Digital Workers](/content/customer-stories/leading-us-law-firm-automates-30-percent-of-analyst-workflows-with-digital-workers "Leading US Law Firm Automates 30% of Analyst Workflows with Digital Workers"/index.html)

By Felix Mottram/
April 7, 2025

See how a leading US law firm used Digital Workers to automate 30% of analyst workflows and increase margins.

[Outperforming the Big Four: How a Global Beverage Leader Delivered More with causaLens](/content/customer-stories/beverage-company-transforms-loyalty-program-for-1m-customers "Outperforming the Big Four: How a Global Beverage Leader Delivered More with causaLens"/index.html)

By Tom Kennedy/
April 7, 2025

Discover how causaLens helped a leading beverage company replace manual loyalty planning with predictive AI for ~1M customers.

[Digital Workers Are Driving 0.5%+ Sales Uplift for Leading Beverage Company](/content/customer-stories/digital-workers-drive-sales-uplift-for-leading-beverage-company "Digital Workers Are Driving 0.5%+ Sales Uplift for Leading Beverage Company"/index.html)

By Tom Kennedy/
April 7, 2025

A leading global beverage company revamped its sales strategy by deploying Digital Workers, using a more data-driven approach to create an anticipated 0.5% increase in sales.

[Digital Workers Transform Global Procurement Operations](/content/customer-stories/digital-workers-transform-global-procurement-operations "Digital Workers Transform Global Procurement Operations"/index.html)

By George Burton-Fletcher/
April 6, 2025

A global enterprise transformed its procurement operations with causaLens’ Digital Worker, automating the entire Statement of Work lifecycle. The result: 5× faster workflows, 50% more SoWs processed, and significant cost and efficiency gains across the organization.